RAPID RESEARCH Rapid Results
We know that in contact centers and other operational departments, TIME IS MONEY. Thus, we adopted a quantitative research approach, focused on collecting and analyzing a significant volume of data within a rapid timeframe. Our approach eliminated the risk of information overload and enabled quick identification of critical data, allowing us to deliver this additional support to clients in record time.
Who Participated
All frontline leaders (Supervisors, Team Leaders, Managers, etc) and their direct managers across target departments
Individual scorecards for the frontline leaders provided the best analytical outcomes
Performance Data
Via email, participants were invited to provide additional input
Online Collection
We collected 94 data points to gather 3 dimensions: 1) personality styles, 2) technical skills assessment, and 3) self-skills evaluation
Evaluation Criteria
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