Call Center Supervisor Training: Drive Agent Performance

Anatomy of a High-Pe Our research findings uncovered several significant differentiators between high-performers and low-

performers. We discovered that the best performers had 25% less exposure to other companies, the advantage being that the performer has a clean slate. Without any pre-existing bad habits picked up from other organizations, these performers can be easily molded to your company’s operational process and culture. Additionally, the highest performers were 12% more likely to be first-time leaders. New leaders contribute two key ingredients of success in ever-changing markets: fresh ideas and innovation.

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