Effective Change Management Practices in Call Centers

Lower the Pressure Remember, employees will not progress through these stages at the same rate. They move along at their own pace. So, change can be adopted unevenly throughout your company. It’s important to recognize early adopters and leverage their support to encourage others. Also be aware that you can’t expect 100% productivity during this time as people struggle to complete tasks in new ways. Recognizing and communicating this relieves pressure.

A Deeper Look at Change Fatigue A Growing Issue

Change Fatigue is one of the top chronic problems facing companies today. Because we live in a rapidly changing world, businesses change constantly to compete. Sometimes a new set of changes may roll out as other changes are still being implemented. While this situation may spark competition between change leaders, it almost certainly increases the levels of Change Fatigue experienced by frontline employees. Employees are Less Resilient to Change The amount of change experienced because of the COVID pandemic has depleted most employees’ capacity to cope with change by 50% of pre-pandemic levels. Smaller Change is More Impactful Studies show that smaller day-to-day life changes are 2.5 times more impactful than major organizational changes.

For Example: Changing an employee’s direct leader, schedule, or a process they routinely use to complete daily tasks is much more impactful than organizational changes such as executive level organizational changes or navigating through a company merger/acquisition process.