Effective Change Management Practices in Call Centers

How to Circumnavigate Change Fatigue To manage, navigate, and mitigate a Change Fatigued environment, you must be an effective leader. An effective leader is someone who develops trust and creates a sense of belonging amongst their team. Here are strategies you can use to begin building trust and cohesion with your employees:

Listen to the feedback. Share the feedback when appropriate. Explain actions taken.

Provide anonymous and live direct pathways for communication.

Create avenues for employees to communicate honestly with leadership.

Produce a visual journey change roadmap showing progress, timelines, and checkpoints.

Deliver regular updates, celebrate achieved milestones, recognize achievers, adopters and successes.

Create a culture focused on continuous improvement and constant learning.

Assign each employee a “Go-To” change resource they can always reach.

Publicly display proof of improvement data and implementation progress trackers.

Take time to sincerely thank, reward, and recognize employees for the extra efforts.

Model the change at all levels - Do as I do, not as I say – Be Positive.

Be approachable and maintain a personal connection.

Adjust the change plan and timetable if needed.