How to Choose the Perfect BPO Vendor

THE CURRENT STATE EVALUTION READOUT Partner organizations share the results of a current state evaluation of current vendors and vendor candidates during a briefing with stakeholders known as a readout. They usually present a findings document known as a POV report. This report contains high-level information supported by relevant data sets. Thorough and holistic POV reports will include charts, graphs, process maps, a cost analysis, business capability models, and comparisons to known industry benchmarks. The report should show improvement opportunities and the locations of these opportunities along with the workflow process diagram. It should also suggest clear recommendations on how to implement these opportunities. After attending a readout of a current state evaluation POV report covering your BPO, you should walk away with a clear picture of what's going on in every department and the data to back it up. Absorbing a clear, comprehensive, and accurate report equips stakeholders to confidently take the next steps.

YOUR FUTURE GOALS Insite provides current state evaluations and improvement opportunities. As your contact center improvement partner, we implement solutions with you. We’ve been improving call centers since 2007 using a host of proprietary and customizable products and services. Most engagements feature our 3x ROI guarantee*, which self-funds your partnership with us and makes the decision a no-brainer. Contact us if you would like a complimentary outside perspective of your current vendor situation

*Insite provides a risk-free approach by guaranteeing either increased revenue and/or reduced operational cost equal to or greater than our fee. If not, you get a full refund. Complete confidence in our proprietary process and data analysis, in combination with our quick hits, long-term initiatives, and rapid results allows us to offer this money-back guarantee. Since our inception in 2007, we have never failed to self-fund all engagements. Certain products and services are excluded. Conditions apply. Contact us for details.

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