Steps 9 and 10: Evaluate Change Impacts and Commit to Continuous Improvement.
Evaluation and ongoing monitoring will measure and track success in the short and long term and solidify change.
Refreeze to anchor change
Identify opportunities for improvement •
Implement a mechanism for ongoing feedback and timeframe and forum for leadership to address. Keep a pulse on employee motivation, and job satisfaction. Remove unanticipated obstacles and resolve unforeseen challenges.
Monitor change impacts and assess for efficiency, training needs, and unanticipated challenges. Share Key Performance Indicator (KPI) results and behaviors consistently. Uncover ongoing training needs and opportunities for coaching and development.
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Refreeze
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• Are employees consistently meeting or exceeding key performance indicators (KPIs)?
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