Implementing a run chart Insite best practices.
Execute the following steps and best practices to implement a Run Chart for your contact center metrics:
Format the data along a time scale • It is best to have 20+ data points • When working with a monthly scale, 12 data points is acceptable-24 is preferred
Initiate the Run Chart tool & follow the steps
Insert a descriptive title
Insert descriptive labels for the x and y axis
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