PowerPoint Presentation

Implementing a run chart continued Insite best practices.

Define the y-scale a) Define a significant performance change for a specific metric – the following are benchmarks for a typical department • Service Level: 5% • Critical Error Accuracy: 1% to 2% • Customer Satisfaction: Link to Precision/Confidence Interval

Insert the target(s) There are 3 methods to insert a target: • Drawing a line • Drawing a box (only when there are 2 targets) • Insert a series for the target

Define the direction of “good” performance

Insert a linear trend line (if appropriate)

b) Set the “major unit” – the increment width – to the

percentage identified in “step a” c) Modify the minimum & maximum to display 9 to 11 increments