CTQ Objectives
By the end of this module, you will be able to:
Build a CTQ tree with Voices,
Understand the principals that define the Critical to Quality (CTQ)
Requirements, CTQ, and Causal Factors
Utilize Fishbone and Kano tools to
Identifying and define what a voice means
demonstrate Metric and Causal Factors
Understand how Causal Factors influence your business
Find the requirements for the voices of your business
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