Analyzing a Bar Chart
Using organized Bar Charts can help you formulate the right questions
3. The bottom 25% of Agents AHT is below 4.50 minutes . Why are they spending so little time on the phone?
1. 25% of Agents have AHT of 6.59 or higher. What are they doing on their calls that others are not??
2. The Majority of your Agents lie in the middle. How can they be motivated to improve?
AHT for September (min)
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
Agents
35
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