Team Exercise
Group Exercise
Use the excel spreadsheet to create a bar chart for the agents on your team. Add the axis titles and chart title.
September 2019 AHT
Step 1
8.00
7.00
6.00
5.00
Sort the data from highest to lowest.
Step 2
4.00
3.00
2.00
Identify the top and bottom 25%.
1.00
Step 3
0.00
Discuss possible reasons for outlier performance. Identify
Agents
Step 4
and discuss any special causes.
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