PowerPoint Presentation

Why Monitor Agents?

The Importance of Monitoring We have been learning how to analyze data, in order to more effectively diagnose where we may have process breaks that could be impacting the business. But what now? We need to roll up our sleeves to start monitoring agents. By monitoring agents we identify good and bad behaviors that we can acknowledge appropriately.

Why is monitoring agents so important ?

By monitoring you will be able pinpoint process breaks

Uncover opportunities for improvement in

Document processes as they are happening to uncover gaps

Ensure tools are being used properly

training, systems, process etc.

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