PowerPoint Presentation

Process Mapping Symbols Follow these best practices while building a process map.

Standard Process Mapping Symbols

Activity – Actual task

Decision – Exercising discretion

 Example: Review a form

 Tip: Indicate what % of volume takes which path

.............

 Tips: 5 words or less

.............

Beginning or end of process

Documents – Any form, template, job aid or spreadsheet utilized as part of the process

.............

Direction of flow

Major Opportunity – Potential cost saving or business improvement

Outside of Process – Use it to draw attention

 Example: How to reduce 70% of rework at this step

 Examples: Hands off to

another department, inputs from strategy

 Tips: Quantify

opportunity as possible