PowerPoint Presentation

Understanding Variation Understanding Variation Reducing variation is important to improve performance. In order to reduce variation, we must understand:

At first glance it seems we hit our target. This is an example of a process that is centered around the target, but very seldom meets the requirements of the customer.

Here is an example of a process that has results well grouped together. But is well off target from hitting the customer expectation.

This displays a process that is centered and is within the tolerance of the customer’s requirements. This is where we want all our processes to be.