Best practices for communication channel vary based on the audience There are many communications channels, and they all have their strengths and weaknesses. Utilizing the proper channel for each situation will reduce confusion and allow your team to operate more effectively.
Phone
Text
Works well for in-depth conversations
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Useful for when employees are not online to communicate important updates
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Using with video provides the added benefit of body language
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Chat
Group chat
Great for instant conversational communication Direct questions and answers
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Keeps teams connected Best for brief questions and collaborative responses
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Message board
Good for important but not urgent communication Limit messages to 1 to 2 paragraphs
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Use to communicate business and team updates
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Social media
Webcam
Having a social presence will allow employees to still feel connected and help them adjust to change
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Facilitating meetings with video will keep your team connected
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