PowerPoint Presentation

Team meeting agenda templates help to drive message consistency Setting an agenda for the team meetings will bring structure and direction to the interaction. Ultimately, it will keep the focus on the most important goals and lead to successful results. Be sure to send the final form to team members and your leadership after the meeting.

Team Meeting Agenda: • Performance should be focused on the most critical KPI’s. Limited to 3 allows the agents to remain focused on what’s most essential. • Focus areas and tips should be specific and impact the aforementioned KPI’s. • Observations - can be sourced from areas such

as quality observations or CSP phone behaviors. These can also be positive

• Team lessons learned can be requested ahead of time or asked during the team meeting and typed out in real time in front of the group. • Recognition - can be for big or small accomplishments