PowerPoint Presentation

Providing agents with an avenue for peer communication helps keep teamwork strong Because agents lose the ability to communicate in-person, they need other ways to connect. Consistent peer communication facilitates the sharing of ideas and best practices.

Peer communication Setting up a communication channel allows CSPs to ask questions and provide ideas on how to be successful when working from home.

• Establish a chat room specifically for CSP communication

• It might be helpful to have a channel for business conversation and another one for non-business team commination

• Invite ‘Real Time Analysts’ to the room to help with activity callouts

• Supervisors can use the room for public recognition • Keep in mind, not all CSPs prefer their recognition to be public