Translating Voices
To translate a voice, begin with “Voice of…”
Contact Center Voice Voice of Stakeholder
Acronym
The Customer
Voice of the Customer
VoC
Executives
Voice of the Executive
Employees
Voice of the Employee VoE
Finance
Voice of the Business
VoB
Board of Directors
Voice of the Board
The Market
Voice of the Market
Investors
Voice of the Investors
The Process
Voice of the Process
VoP
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