Insite’s Coaching Methodology: Step 3 Focus on what is going well and build from there.
Transition on a positive note
POSITIVE
Recognize and reward high performance, highlighting strengths and recognizing
STEP 3
incremental improvements.
WOW You Were Great Here!
Utilize the BET approach to remove their emotional barriers around the
coaching process.
• Behavior – Your focus on being confident on this call was great! • Effect – Staying confident ensures the call goes smoothly and Operations has
B ehavior E ffect T hanks
confidence in what you are saying! • Thanks – I really appreciate that!
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