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Benefits of Using S.M.A.R.T.

Why is setting S.M.A.R.T. goals important?

S.M.A.R.T. goals help ensure coaching sessions are organized and focus on productive feedback, keeping you on task

and ensuring that your agents leave with clear next steps.

As a coaching tool:

It promotes agent self-improvement and self-discipline.

Provides a clear vision of what an agent should be aiming for.

Allow agents to focus on the important tasks that need to be

completed in order to achieve the desired improvement.

Encourages agents s to act.

Helps agents to effectively manage their time to meet their deadlines.

Creates a useful documentation method to follow your agent’s progress.