Personas Commonly Found In Contact Centers Knowing who your agents are is critical to retaining strong talent.
The Post-Professional Often somebody who has experienced a career change or near retirement
The Care Giver They are taking care of their children on their own
Head of Household Family’s breadwinner
The Student College students working part-time and occasionally full-time while studying
The Secondary Income Somebody else is the
The Career Journeyer People who lost their job or who are exploring the call center world. This group includes those people that think of a call center as a stepping stone while they find something else to do
primary breadwinner. They take the call center job to make extra income
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