Review Now you understand the following topics.
Implement the 6 step Coaching flow with your agents
Create SMART Goals and Objectives
Identify different Personality Types and Personas, and how to adaptt your coaching
How the ways we observe our agents changes the output
99
© 2021 Insite Managed Solutions, LLC. All Rights Reserved. Confidential and Proprietary Information of Insite Managed Solutions, LLC. © 2007-
Powered by FlippingBook