Innovation Incubator - Contact Center Optimization

Innovation Incubator ™

The Innovation Incubator ™ fosters measurable contact center improvement through data gathering, benchmarking, data analysis, process optimization, training, and technology. Running the same ratios and structure as the existing operations, Insite bolts on an in-house team of leadership, consultants, analysts, and technologists to achieve these results. Data, benchmarks, and best practices are shared during monthly workshops, with most clients seeing operational improvement within 3 months. The Innovation Incubator ™ also accelerates the perfection of trials, tests, and new ideas in a controlled environment, with clients prioritizing key target areas. It provides faster identification of root cause and solutioning while offering ongoing intelligence about customer experience. “Good practices” from peer organizations mature into best practices for the client company. Benchmarks are identified to help compare current and future vendors.