Optimal Employee Experience Strategy for Your Contact Center

HEALTH, WELLNESS AND BENEFITS

Organizations will adopt new employee well-being measures that capture the financial health, mental health and physical health, of their employees to more accurately predict employee performance and retention.

Financial Extends beyond base wage and benefits to education surrounding overall financial management that steers toward lifelong success. Examples are budgeting, investing and debt reduction strategies. Emotional Emotional wellness has always been important, but the pandemic has intensified the need for focus. An SHRM survey of 1,099 employees found 55% report often having little interest or pleasure in doing things since COVID-19 began.

Physical Employees’ physical health is of the utmost importance. While inclusive of encouraging behaviors in the contact center and education, health and fitness can also include team competitions and events. Understand Resources Include access to commonly over-looked and under-used programs, such as: EAP, healthy- activity related incentives and assistance finding resources

- HARVARD BUSINESS REVIEW