Optimal Employee Experience Strategy for Your Contact Center

Provide Effective Positive Feedback Tell people what they do well, tell them why it’s important, and encourage them to continue the behavior. Involve the team. Praise in public. Behavior rewarded is behavior repeated. Employee Appreciation You don’t need a special occasion to express gratitude for a job well done and promote greater workplace culture. Practices and traditions such as employee appreciation events create a positive employee experience, show your team the effects of their outstanding work, and drive motivation, performance, and operational success. Rewards and Recognition Are there short-term and long-term programs in place to reward performance, improvement, consistency and living company values. Celebrate Improvement and Results Recognizing top performers is baked into the contact center manager’s age-old handbook. Who else is being celebrated? How about an employee who acted on feedback and made a difference in performance? An employee who escalated a customer concern appropriately, leading to resolution?

RECOGNIZE AND CELEBRATE YOUR PEOPLE It’s important to show employees that they are valued and motivate them to continue to help the company grow and succeed .