Optimal Employee Experience Strategy for Your Contact Center

Organizational Value Awards Identify individuals that have exemplified one of your core values. Allow for supervisor and peer nominations and present awards with a detailed description of why you’re honoring the employee. Metrics Performance Raffle Compile a list of your critical metrics and identify which employees met or exceeded these metrics over the last week. For every instance of achievement, the employee receives one raffle ticket toward a prize, such as an extra day of PTO, a special parking spot or scheduling preference priority for the next pay period. Entertainment Dens Set up a popular TV show, movie, or video gaming system in a conference or break room, provide treats, and let your employees kick back for some entertaining down time while on break. KMS Scavenger Hunt Create a scavenger hunt that takes employees on an adventure through your KMS answering questions related to your organization. Offer prizes to those who complete the game. This creates an opportunity to test platform navigability and KMS training program efficiency.

Snack & Beverage Bar Fill a rolling cart with various snacks and beverages and make rounds throughout the day to refresh your employees at their stations. Be sure to restock as needed so later shifts can still participate. Peer-to-Peer Kudos Remember the power of peer-to-peer recognition. Use a public platform or hang kraft paper on the wall to allow employees to give shout-outs to each other or put a ballot box on every desk and invite employees to write notes of gratitude and kind words to their team members. Start the Day Off With Swag Surprise your employees by putting a special gift on every desk and include a handwritten note of appreciation. Put them out at close of business so your employees are greeted with an expression of your gratitude the moment they arrive to work. Pet Therapy Collaborate with a local animal shelter to schedule a visit from a pet therapy provider. Dogs are the obvious choice, but pet therapy experts also work with miniature horses, rabbits, and more! It’s a small, but impactful way to bring joy into the workplace.

MEMORABLE ACTS & EVENTS TO SHOW YOUR EMPLOYEES THE APPRECIATION THEY DESERVE Whether your employees are in- office, hybrid, or remote, our recommended programs for memorable employee appreciation events are guaranteed to bring meaningful recognition and excitement to your workplace.