Optimal Employee Experience Strategy for Your Contact Center

QUICK TIPS FOR IMPACTFUL EMPLOYEE APPRECIATION INITIATIVES

Ensure participation from the executive leadership team This kind of presence and engagement speaks volumes. Additional impact can be made by inviting your executives to serve as laborers to run some of these programs. Depending on your programs, leadership can participate in various ways, such as; serving food, visibly setting up activities and attending to interact with all levels of the organization, hand-delivering swag or treats to employees’ desks, and cleaning up after the events. Deliver an equally valuable experience to your remote team Whichever programs you choose, have plans to deliver an equally valuable experience to your remote team. Many programs translate to remote employees, but some still need to. Have a Plan B to recognize and appreciate your remote team members. Create equal opportunity for all shifts and levels of employment Plan the events so that every shift has equal opportunity for participation, recognition, and enjoyment. Make sure that any activities celebrating performance provide an opportunity for recognition of lower performers. Create this opportunity by celebrating behavioral achievements, such as attendance, positive cultural contributions or abilities, or efficient after-call work performance. Remember to take photos Take photos and make them accessible to employees by creating a photo wall or a digital photo album. This is a great way to document and demonstrate your culture for online brand recognition and recruitment efforts.