Optimal Employee Experience Strategy for Your Contact Center

Flex-Time Employees determine their own

Compressed Workweek Employees work the same number of weekly hours over fewer days (ex: four 10- hour shifts). Descending Shift Schedule A full-time schedule where day one of the workweek is the longest shift, with each following day descending in hour-count. Part-Time Schedule Any scheduling framework that keeps working hours under full-time hours on a regular basis. Hybrid Work Providing employees with the freedom to determine when to work in-office and when to work remotely. Annualized Hours Employees work towards target outputs within a total and highly flexible number of working hours per year. Commissioned Outcomes Employees have no fixed working schedule, only a target output to work towards.

FLEXIBLE SCHEDULING THE NEW NORM With a global employee demand for flexible scheduling, the modernized schedule model has become less of a daydream and more of a reality. Flexible scheduling has made possible the realization of numerous employee satisfaction metrics. Learn more about the different types of flexible scheduling initiatives.

schedules, within established limits, to reach a standard number of hours or to accomplish target output. Shift Bid Shifts are made openly available on a rolling basis, allowing employees to “bid” for their desired shifts with final schedules depending upon factors such as seniority or performance merit. Split Shifts Employees work two separate daily runs with an extended mid-shift break.

Remote Work Employees work from their home environment within hours based on your need.

Shift Work Scheduled hours outside of the traditional 9a-5p workday (ex: overnight shift).

Use our Flexible Scheduling Due Diligence and Compatibility Guide to determine your capacity for adopting the “new norm” in shift scheduling and employee experience.

Work Sharing Assigning the duties of one full-time position to 2+ part-time employees to reduce need for layoffs.