Success Strategies to Manage and Navigate Change

What You’ll Learn

Whether a sole proprietor or a Fortune 500 firm, most organizations attempt a major change management (CM) effort at some point to improve contact center operations. The process can feel like failure every step of the way until changes and their benefits have firmly taken root. Sometimes, these feelings alone propagate enough roadblocks to clip those roots before they've had a chance to hit the soil. However, while research indicates a perception that 70% of CM attempts fail, and many efforts do fail, there is a growing need to highlight successful change management strategies.1 This eBook discusses key reasons the failure rate is so high and explains strategies that significantly raise the odds of success. It also explains: • How to get employees to accept and even welcome change • The importance of monitoring and evaluating data throughout your process • How you can take a more active approach to managing change within your company