Proven Strategies for Call Center Mergers & Acquisitions

DETERMINE THE COMPANY’S TRUE VALUE

Due diligence is about determining the true value of a company. It’s also about planning for the future and avoiding nasty surprises.

If you plan on acquiring a contact center or merging with one, thoroughly examine the books. Take a hard look at legal, facilities, intellectual property, etc. But be just as rigorous getting to know the business side of their business, the engine that gets the job done day in and day out. Look under that hood and examine every single moving part. And if you can find one, bring along a qualified mechanic with a sharp pair of eyes. Also, be sure to consider the human aspects, the “soft” intel that’s not so easy to quantify. Read between the lines and really listen. Ask lots of questions. Get to know the people as well as the numbers they produce. This is the heart that pumps the organization’s lifeblood. True due diligence leverages a combination of science and the art of reading people.

GET INSITE. GET BETTER.

Have additional questions or need help with merger and acquisition due diligence and integration? Our team can help. As your contact center improvement partner, we implement solutions with you. We’ve been improving call centers since 2007 using a host of proprietary and customizable products and services. Most engagements feature our 3x ROI guarantee*, which self-funds your partnership with us and makes the decision a no-brainer. Contact us for a complimentary outside perspective of your current situation.

*Insite provides a risk-free approach by guaranteeing either increased revenue and/or reduced operational cost equal to or greater than our fee. If not, you get a full refund. Complete confidence in our proprietary process and data analysis, in combination with our quick hits, long-term initiatives, and rapid results allows us to offer this money-back guarantee. Since our inception in 2007, we have never failed to self-fund all engagements. Certain products and services are excluded. Conditions apply. Contact us for details.