CONTENTS
3
Abstract
3
What You’ll Learn
4
Do Your Due Diligence
5
The 4 Most Overlooked Areas of Due Diligence
6 7 9
6-Steps for Contact Center M&A Due Diligence
STEP 1: DISCOVERY
STEP 2: LISTEN TO THE DATA
11 12 12 13
STEP 3: BUILDING THE CAPABILITY MODEL
STEP 4: READOUT / DECISION
STEP 5: INTEGRATION PLANNING & SUPPORT
STEP 6: CONTINUED MEASUREMENT & IMPROVEMENT
14
Determine the Company’s True Value
A Publication by Insite
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