PHASE 3: EMPLOYEE ONBOARDING
S tart Here We kick off the onboarding process with a complete orientation that details the missions, values, and policies of both your company and Insite. New hires will meet the rest of the team and receive a tour. P urpose Insiters learn the immeasurable difference the quality of their service makes for both the client and the company. We emphasize the importance of their role, not just on the floor as an agent, but also as a valued part of the Insite family. In communicating that they are an integral part of our operation, we instill a sense of pride in joining our team from day one. L eadership Nobody is more excited on a new hire’s first day than their direct supervisor and the management team. Supervisors will ensure that introductions are made to center and executive leadership. We communicate our priority of transparency from the top down and make sure that the Insiter understands everyone’s distinct role, and whom to go to for assistance with all needs. A bsorb Cultural immersion is critical to a successful and memorable onboarding process. It never gets old to hear rave reviews from staff when they experience all the ways we value and celebrate the Insite family. S pecific New hires receive extensive training on Insite’s practices, as well as training specific to the client’s company and line of business. H ooray, Certification! No team member begins work on the floor without proving knowledgeability through testing. This ensures all staff members are prepared to work with efficiency and provide exceptional customer service.
16 © 2023 Insite Managed Solutions, LLC. All Rights Reserved. Confidential and Proprietary Information of Insite Managed Solutions, LLC.
Powered by FlippingBook