PHASE 4: CONTINUOUS IMPROVEMENT
S et Expectations The Leadership Engagement Session, a meeting of the Insiter and direct supervisor, is an opportunity to review the Insiter persona and expectations of their role, setting the tone for success at the very start of the Insiter’s journey. The supervisor also spends significant time learning about the Insiter’s hobbies, personal goals, and aspirations, to foster the development of a strong bond and understanding of the best way to coach their unique personality. W eekly Reviews During each Insiter’s weekly one -on-one coaching sessions with their direct supervisor, a selection of the Insiter’s recorded calls are reviewed and jointly scored. I nnovative Engagement The coaching playbook and tool kit ensures that areas of strength are praised, and improvement opportunities are identified and collaboratively solutioned. M onthly Reviews These meetings between an Insiter and their direct supervisor are designed to check progress against the Insiter’s initial engagement meeting goals and how their monthly performance compares to the client targets.
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