WELCOME LETTER
For over 16 years, our passionate team of contact center experts has implemented innovative solutions for our clients to improve 200+ companies and 800+ locations across the globe. We act as an extension of your team using unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, streamline processes, and enhance both the employee and customer journey. We deliver a clear path to your success. We are the Human Operations ® experts. We have leveraged our extensive experience to cultivate a revolutionized approach to people, processes, and platforms in contact center environments. Our Insiters are driven by a passion for delivering unprecedented results and profitability while honoring the culture, values, and vision that define our clients’ operations. We distinguish ourselves by leveraging our expert knowledge of the science of operations to deliver consistent execution. But our extensive experience in the consulting world has taught us that the optimal contact center environment requires one additional ingredient: the prioritization of your people.
Insite Engagement Centers is a solution for organizations with a contact center that wants to improve operational performance through innovative processes and a revolutionized human experience.
Chris Rozum CEO & Founder
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