KEY DIFFERENTIATORS
Unmatched Excellence in Service We have incredible experience and exceptional cross-industry exposure, allowing our team to deliver unmatched excellence in service.
99 % Customer Satisfaction
≤ 1 % Call Abandon Rate
88 % Quality Assurance
Others say it. We do it. Our client and employee- focused approach allows us to provide customized solutions for your unique operations in an environment proven to help you exceed your operational goals.
Client-Focused Approach Our approach is individual client- focused, so we view every engagement through the client’s lens. We don’t just provide the best practices; we provide the best practices for YOU. $ 512.5 k Annualized New Hire Training Savings vs. Other Vendor 99 % Service Level 3.5 Wks Speed to Proficiency
Proven Results The ability to visualize and fuse business processes with data analysis produces proven, quantifiable solutions that produce significant and rapid results.
91 % Employee Satisfaction
100 % Leadership Roles Career Pathed from Agents
23 % Annualized Attrition
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