Call Center Supervisor Training: Drive Agent Performance


Operational Analytics Practical analytics to identify variation, outliers, and meaningful root causes.

Coaching How to interact with staff using personality.

Operational Efficiences How to drive operatinoal efficiences without negatively impacting customer engagement.

Timelines Metrics The science behind calculating staff requirements by interval.

Performance Improvement Methods Using a partical improvement methods to identify root cause and improvement performance. Business Process Management Designing and improvement processes the are customer friendly while being efficient.

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