Call Center Supervisor Training: Drive Agent Performance

THE GREATER THE PRODUCTIVITY, The Higher the Quality

93%

88%

88%

56%

5.2 Points Higher Quality

39.5% More Productive

Many managers think that if their staff works faster, the quality of their work will go down. Our research busted this misconception by proving top performers can deliver high productivity and quality at the same time! One client’s data showed that top performers deliver a productivity rate of 39.5%, significantly higher than that of their peers. Furthermore, the application of our training shifted core performance by 10% and positively efficiencies to deliver quality that was 5.2 points greater than other teams .

What’s the Key to Creating More Top Performers? OUR CASE STUDY REVEALS THE ANSWER...

VIEW CASE STUDY

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